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Returns & Refunds

 

All items are made to order specifically for you. Because of this, we do not accept returns or exchanges for incorrect sizing, change of mind, or buyer’s remorse.

 

Please review all product details and size charts carefully before placing your order.

 

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

 

  • Your order number

  • A description of the issue

  • Clear photos of the item

 

 

Once reviewed, we will arrange a replacement or refund at no additional cost.

 

Shipping Issues

We are not responsible for lost or stolen packages once marked as delivered. If your package is lost in transit, please contact us and we will assist where possible.

 

Order Changes & Cancellations

Orders are processed quickly, so we cannot guarantee changes or cancellations once an order has been placed.

 

Contact Us

For any issues, please reach out to:

store@rayraystar.com

 

We aim to respond within 24–48 hours.

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